Returns
Easy returns & exchange
We build pieces to be kept — but if it's not right, sending it back should be the easy part.
- Window
- 7 days from delivery
- Pickup
- We arrange it
- Refund
- 5–7 working days
What's the return window?+
7 days from delivery, as long as the piece is unused, with tags, and in its original packaging. Doesn't feel like you? Send it back, no drama.
When do I get my refund?+
Prepaid orders are refunded to the original payment method within 5–7 working days of the piece reaching us. COD orders are refunded to your bank or UPI.
What about the prepaid discount and free tag?+
On exchanges, your prepaid perk carries to the new order. On returns, the discount simply doesn't apply — keep the luggage tag, it's yours.
Is there warranty on top of returns?+
Yes. Every shell is covered — register it on the warranty page within 30 days of delivery, handled separately from returns.
Who pays for the return pickup?+
We arrange the reverse pickup for you — you don't need to find a courier. Pickup charges, where they apply, are confirmed on your return request before anything is collected, so nothing is deducted without you seeing it first.
Start a request
Return or exchange request
Submit the form once. We will verify the order, check pickup serviceability, and follow up at hello@valmore.in.